Because the watch itself needs 2G network. If you use the watch at U.K, we recommend you buy “giffgaff “or “3” SIM card and activate the watch sim card with voice, text and data plan.
How to setup:
1. Activate the watch sim card , be sure the sim is activated with Voice,Text and Data plan, no PIN code;
2. Turn the watch off first then insert the sim to watch; (Please note the chip angle when inserting the sim card)
3. Create an account in App “setracker”,register choose “Europe and Africa”;
4. Via your Phone Message App（Not Setracker）send APN command to watch SIM card number.
(Other sim card APN info, Please refer to the manual or contact us.)
1. Sim not recognized.
For this issue, you may not turn the watch off first then insert the sim card; And may do not insert the sim card at the correct direction. (Different type watch has different inserting direction). You can check the manual we provided or contact us seller directly, we will help.
2. The sim is working and it accepts calls, you can not sync it with the app, it just states that the phone is offline.
For the device offline issue, that’s because you need send correct APN command to watch sim card number.
Any setting questions, please contact us via Amazon email, we will help you to set the watch up. Thanks.
1 x Kids Smart watch
1 x charger
1 x Manual
- 🚩【GPS + LBS Accurate Location】: GPS real-time accurate location. (GPS + LBS). When kids are at home or indoor, the LBS will provide an approximately Location. But GPS will provide more accurate location than LBS when kids are outdoor, the error will be less than 100feet (30meters). So you can keep track of your child’s location at anytime.
- 📞【Two way Communication】Kids can make and receive call once parents have set contacts phone number at APP Phone Book. Besides, via Voice chat function, kids can send voice message to parents, and parent can send text message and voice message back. In an emergency, child can use the sos emergency button.
- 📱【Watch Sim Card Is a Must Needed】: The watch itself must need a GSM SIM card and need open text, data and voice plan (Watch Sim Card is not included in the package)! If no sim card, the watch just be useless. Even the correct time can not be set without watch SIM card. For UK customers, we recommend you use “giffgaff” or “3 “as watch Sim card. If you want use other Sim cards, please call your carrier and let them help to confirm that the Sim card you chose supports 2G network.
- 🎨【Other Features】: Step Counter, Geo Fence, Flashlight, Calling, phone book, alarm clock, chat, camera, album, SOS emergency call, do not disturb in the class, anti lost. Parents can control and set the smart watch through the APP “Setracker”. (To download “Setracker”, your cellphone system should be iOS 7.0 above or Android 4.4 above)
- 📐【Set the Watch Up 】: 1. Please buy “giffgaff” or “3” as watch sim card in U.K and activate the card with data, voice, text plan. 2. Turn the watch off, then insert the sim card with correct direction. (Once the watch has signal, then continue the next steps) 3. Download app “SeTracker ” on your phone. Create a new account on app and register. 4. Set APN: Send commands to the watch. Then the watch can sync with parents’ cellphone, and app functions can work now.