1.Our watch needs SIM data to sync with Phone app,be sure the SIM has been opened Voice and Data Plan. 2.The GPS only outdoor available,indoor or Spotty Signal Place will becomes LBS ,the GPS error are less than 100feet(30meters), the LBS error will be 0.5~4 miles. GPS locating is a way of satellite positioning, so it is quite accurate. But LBS based on base station, its accuracy depends on the signal strength received by the transmitter, where has the better signal, then it location will be provided. So the error range can be large.
How to solve “device offline” problem?
1.Check whether there are signal bars and “↑↓” symbol on the watch.
2.If there is no signal bars, please check whether the sim was inserted correctly, and go to a good signal place and check it.
3.If there is no “↑↓” symbol, please open the data and voice plan for the sim card.
4.Or you can use your phone to send two messages to the sim NO. in the watch, And send a screenshot to us(copy it)
pw,123456,ts#Then give me the screenshot of the reply.
We need to know some information.
How to set the time:
If the watch cannot update, the watch is not connected to the background server for time calibration. You can use approach of following :
1.Wear the watch outdoors for GPS positioning, calibration time.
2.Use your mobile phone to send a text message to the watch for calibration: pw,123456, ntpservers,220.127.116.11,8089#
3 Send SMS to reset time: pw,123456,time,hour.minute.second,date,year.month.day#
For example: pw,123456,time,08.18.00,date,2018.08.08#
1 x Kids Waterproof Smartwatch (not include sim card)
1 x USB Cable
1 x Kids watch quick start guide
1 x Screwdriver
- ✅ 【Waterproof smartwatch】The watch is made of special waterproof material, which is waterproof and durable. Your child can wear this waterproof watch in their daily lives without worrying about the watch being damaged when it rains. (Cannot be used in hot water, showers or saunas. Do not press any buttons underwater. Improper use will shorten the service life)
- ✅ 【GPS+LBS Tracker】Smart watch for kids, track real-time location all the day, more accurately positioning, kids simply click on SOS to connect the phone. At the same time, parents can check the location anytime, anywhere via APP. NOTE: when Kids are indoor or at poor gps signal place, the positioning error will be 0.3~5 miles.
- ✅ 【Class mode,no disturb】When kids at school or class, parents no need worry about whether the kids smart watch will bother them. Parents can set 3 time periods on ”Do Not Disturb” mode. This functions will be forbidden against all features like call, game, camera, but except SOS emergency.
- ✅ 【App Supported】Please search ”Setracker2” from APP store And then scan the QR code behind the watch to register an account. SIM card needs to be enabled GPRS function and caller ID function, must be compatible with 2g of data traffic. we only provide Smartwatch, but NO SIM card, please purchase an additional SIM card, we recommend using SPEEDTALK SIM (belonging to T-mobile network) .Please fully charge the device before first use.
- ✅ 【Not Included SIM Card】Support micro SIM card, we only provide Smartwatch, but NO SIM card, please purchase additional GSM network SIM card, we recommend SPEEDTALK SIM (belonging to T-mobile network), watch SIM card needs to be enabled GPRS function and caller ID function, must be compatible with 2g of data traffic.